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Program Coordinator, Master of Fine Arts in Creative Writing

Background
Founded in 1863, Saint Mary's is a residential campus nestled 20 miles east of San Francisco in the picturesque Moraga Valley. Based in the Catholic, Lasallian and Liberal Arts traditions, Saint Mary's currently enrolls more than 4,000 students from diverse backgrounds in undergraduate and graduate programs. The De La Salle Christian Brothers, the largest teaching order of the Roman Catholic Church, guide the spiritual and academic character of the College.
As a comprehensive and independent institution, Saint Mary's offers undergraduate and graduate programs integrating liberal and professional education. Saint Mary's reputation for excellence, innovation, and responsiveness in education stems from its vibrant heritage as a Catholic, Lasallian and Liberal Arts institution. An outstanding, committed faculty and staff that value shared inquiry, integrative learning, and student interaction bring these traditions to life in the 21st century. The College is committed to the educational benefits of diversity.
Responsibilities
Coordinate recruitment, admissions, student services, and administrative services for the Master of Fine Arts in Creative Writing program.
1. Marketing/Recruitment/Admissions: Under guidance from Associate Director develop marketing and recruitment strategies and timelines; implement all admissions, recruitment, and marketing strategies and develop associated support processes and operations, including prospective student pipeline management and a schedule of recruitment and retention events such as open houses, conferences, and education fairs; develop program website and other collateral material to support new student recruitment; audit application files and assist Associate Director and Faculty with student application and admissions processes using CRM (Slate); maintain accurate data within CRM, including inquiry communications, applicant updates, application review workflows, applicant and incoming student portal, and queries and reports to support program development; support Associate Director with executing admissions policies and reporting marketing analysis.
2. Student Services: Respond to all student issues, with consultation from the Associate Director and Faculty when necessary; regularly review and update processes related to student interaction with central College student services such as financial aid, registrar, and student accounts; develop sustainable policies and procedures to simplify resolution of student issues and strengthen retention rates and time-to-completion rates for students in the program; audit and monitor student records using the Colleague student information system; ensure faculty and students are informed regularly on all academic issues and progress through the program; coordinate new student orientation; coordinate student committees; review student academic records in preparation for graduation, consulting with Associate Director and Faculty as needed, and liaise with the Registrar to post degrees.
3. Administrative Support: Support Associate Director by coordinating administrative functions such as contracts, payments, stipends requests, itineraries; monitor program spending against budget, and manage spending within budget for specific marketing, recruitment, and internship lines; actively update and maintain program website, social media sites, and editorial calendars according to marketing plan.
4. Event Planning/Management: Under the guidance of the Associate Director coordinate all on-the-ground event logistics including speaker series, lecture series, graduate student reading series, off-site events, scholarship events, alumni engagement events; orientations; open houses; and other student and faculty events throughout the year. Assist with all Commencement-related activities and processes for the program.
5. Alumni Engagement: With guidance from the Associate Director, connect alumni with current students within the guidelines of the Alumni Mentorship program; generate content for the alumni newsletter and alumni profiles; and facilitate community connections among alumni.
6. Fellowship and Internship Coordination: Liaise with the Center for Writing Across the Curriculum (CWAC) and the Composition Program as required for teaching fellowship placements; with guidance from Associate Director, liaise with community partners to assist with student internship assignments.
7. Other Duties as Assigned: Attend School- and College-wide administrative coordination meetings, such as Slate CRM working groups, Graduate & Professional Studies program meetings, College commencement committee groups, program advisory board, and steering committee meetings, and other committee activities as required. Represent the MFA program positively across the College and in the literary arts community.
Experience and Qualifications
Education: REQUIRED: B.A. PREFERRED: M.A. or M.F.A.
Experience: (years required and applicable field of experience): A minimum of two years of experience working in a college or university environment, or related experience, is required. Prefer expertise and significant experience in higher education administration, and graduate program marketing, recruitment, and admissions. Familiarity with and participation in the Bay Area literary community is preferred. Prior knowledge and experience with Slate CRM or other comparable enrollment management systems, and with Colleague or other comparable student information system is strongly preferred.
Skills/Abilities: (e.g. computer skills, written & verbal skills, trades, laws, procedures, technical): Requires excellent communication and relationship-building skills, as well as outstanding written, organizational, and public speaking skills. In addition, a high-level ability to pay attention to detail, with development and follow-through of projects and initiatives to strategically set and meet the goals of the program, in concert with the Associate Director. Well developed capacity to work independently while effectively fostering collaboration. Must have proficiency with computer programs such as Word, Excel, PowerPoint, and lead management systems.
Experience using multiple social media platforms, drupal or other web editing sites for program advertising and communications is also strongly preferred.
Other requirements: (e.g. travel, weekend/evening work): Must be available for travel and weekend or evening work on occasion.
Supplemental Information
Application Instructions: Please apply online at http://jobs.stmarys-ca.edu
Include a cover letter that specifically addresses how you meet the qualifications and are prepared to support the mission of the College
A resume
The name and contact information for three (3) professional references.
In applying for a position, candidates sign a consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third party background check.
Saint Mary's is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all.
College policy prohibits discrimination based on race, color, religion, national origin, ancestry, age, gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, taking a protected leave (e.g. family medical or pregnancy leave), or on any other basis protected by applicable laws.
Saint Mary's College annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Saint Mary's College Report, please go to the Public Safety website at http://www.stmarys-ca.edu/public-safety/annual-security-and-fire-safety-report-0. To request a paper copy please call Public Safety at (925) 631-4284. The report includes the type of crime, venue, and number of occurrences.



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